Privacy Policy

Last Updated: December 4, 2025

This Privacy Policy ("Privacy Policy") is part of the Terms of Use for The Explain and its parent company, subsidiaries, and affiliates (collectively "Company," "us," "we," or "our") and describes how we collect, use, disclose and share personal information when you visit, use or make a purchase or other transaction using our Website or through our marketing communications with you ("Services") or communicate with us in any manner. It also sets out the rights you have regarding your personal information and how to exercise those rights. Advertisers you may encounter through our Website have distinct and different privacy practices and may differ from our practices described in this Policy.

By accessing and using our Website and Services, you expressly accept, without limitation or qualification, the collection, use and transfer of the personal information provided by you in the manner described in this Privacy Policy. Please read this Privacy Policy carefully, as it affects your rights and our liabilities under the law. If you disagree with the way we collect and process personal information, please do not use our Website or Services

This Privacy Policy is incorporated into our Terms of Use. For that reason, we highly recommend that you read this Privacy Policy in full as well as our Terms of Use. If there is a conflict between this Privacy Policy and the Terms of Use regarding Personal Information, this Privacy Policy shall prevail and control the collection, processing, and disclosure of Personal Information.

We reserve the right, at any time, to modify this Privacy Policy. We will post the updated Privacy Policy on this page and provide no further notice to you. However, all changes shall be forward looking meaning that we will not change our use of your Personal Information from the policy posted at the time your information was collected. Your continued use of our Website and Services following posting or other notification of changes constitutes your acknowledgement of such changes. Please review this Privacy Policy periodically to keep up to date on our most current policies and practices.

Personal Information We Collect

The term "Personal Information," as used in this Policy refers to information that identifies or can reasonably be linked to you or another person. Personal Information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of Personal Information, including inferences drawn from this Personal Information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact Information: such as your name, address, and email address.
• Marketing Preferences: such as your preferences for receiving our advertisement or our supporting Advertiser’s advertisements including through email and details about how you engage with our communications.
• Demographic Information: such as your general location, age, gender, personal and online interests.
• Online Activity Information: such your use of and actions on the Website and Services, the website you visited before our Website, pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, timestamps of when you have opened or interacted with an email and other access times, and duration of access.
• Device Information: such as your computer or mobile device operating system type and version number, wireless carrier, manufacturer and model, device identifier, browser type, screen resolution, IP address, and general location information such as city, state or geographic area.
• Communications: which includes information you provide when you contact us with questions, feedback, or otherwise communicate with us.

How We Collect Personal Information

We collect your Personal Information from the following persons and in the following manner:

• Direct Collection. Directly from you when you sign up for our email, or communicate with us about our Services or any other matter, or provide us with your Personal Information directly either through your communications or when prompted through one of our offers;
• Automatic Collection. We as well as third-party vendors, networks, ISP(s) and supporting advertisers use technologies such as cookies, flash cookies, web beacons, local storage, session-reply technologies and JavaScript applications to collect a variety of types of information about you when you interact with us or use the Website and Services through. This occurs automatically through your device when you click on our ads, visit our website, place an order, or use our Services. This collection is done through pixels and cookies set on our website, as well as similar technologies by third-parties (further described below);
• Third Party Sharing. We may collect Personal Information from our marketing vendors, advertisers requesting we manage their campaigns and other third-parties when we are retained to provide marketing services.

How We Use Personal Information

We may use your Personal Information in the manner and for the purposes set forth below and as otherwise described in this Privacy Policy or at the time of collection.

• To Provide the Website and Services. We use personal information to provide our Website and Services and operate our business. For example, we use personal information to:

  • communicate with you about products, services, offers, and promotions offered by us and others we think may be of interest to you;
  • improve and personalize your experience on or with our Website and Services;
  • link or combine your Personal Information with information we get from others to help understand your interests and provide you with better service and/or more targeted advertisements;
  • deliver the type of content and product offerings in which you are most interested;
  • verify your identity or determine your eligibility for offers and promotions;
  • advertise to you directly and indirectly through third party networks, including appending and/or merging information for the purpose of advertising to you on our service as well as other services such as Google;
  • communicate with you about the announcements, updates, or security alerts, and sending support or administrative messages;
  • respond to any of your requests, feedback, or questions;
  • provide maintenance and support for the Website and Services;
  • monitor and analyze trends, usage and activities in connection with the Website and Services; and
  • fulfill any other purpose for which you provide personal information.

• To Display Advertisements. We contract with third party advertisers that collect information across various channels, including offline and online, for purposes of displaying advertisements on the Website and through our email Services. These advertisements may be targeted based on your use of the Website and Services or your activity elsewhere online. The advertisers may use your information to recognize you across different channels and website, including but not limited to, computers and mobile devices, over time for advertising analytics, attribution, and reporting purposes. In addition, some of these companies may use hashed customer emails that we share with them to deliver ads to you and to similar users on their websites. To learn more about your choices in connection with advertisements, please see the section below titled "Choices About Your Personal Information."

• To Send You Promotional Communications. We may send you promotional communications as permitted by law, including materials, updates, information, special offers, and promotional material from our contracted advertisers. You may opt-out of our marketing communications as described in the "Choices About Your Personal Information" section below.

• For Research and Development. We use personal information for research and development purposes, including to study and improve our Website and Services and our business, to understand and analyze the usage trends, demographics, and preferences of our users, and to develop new features, functionality, products, and services.

• To Comply with Law. We will use personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

• For Compliance, Fraud Prevention, and Safety. We may use personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) maintain the safety, security, and integrity of the Website and Services and our business, databases, and other technology assets; (b) protect our, your, or others' rights, privacy, safety or property (including by making and defending legal claims); (c) audit our internal processes for compliance with legal and contractual requirements and internal policies; (d) enforce the terms and conditions that govern the Website and Services; and (e) prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

• To Create Anonymous, Aggregated, or De-Identified Data. We may create anonymous, aggregated, or de-identified data from your personal information and the personal information of other individuals. We make personal information into anonymous, aggregated, or de-identified data by removing information that makes the data personally identifiable to you. We may use this anonymous, aggregated, or de-identified data and share it with third parties for our lawful business purposes, including to analyze and improve the Website and Services and promote our business. To the extent that we classify such information as "de-identified," we commit to maintaining and using such information in a de-identified form and to not attempting to re-identify such information (except for purposes permitted by law).

How We Share and Disclose Personal Information. We may share or disclose your Personal Information with third-parties in the following circumstances:

• Service Providers. We may share your Personal Information with third parties who perform services on our behalf that are necessary for the orderly operation of our business. For example, we work with service providers that help us perform website hosting, email delivery, database management, analytics, fraud protection, marketing, finances, and other purposes;
• Advertising Parties. We may share your Personal Information with third parties that have contracted with us to provide advertising campaigns or enable them to collect information about your activity on the Website and Services, including through the use of cookies and similar technologies. These third-party advertising companies may collect information about your activity on the Website and Services and other online services to serve you advertisements (including, through interest-based advertising), and/or use hashed customer lists that we share with them to deliver ads to them and similar users on their Website and Services.
• Authorities and Others for Compliance, Fraud Prevention and Safety. We may disclose your personal information for the compliance, fraud prevention, and safety purposes described in this Privacy Policy, including in the good faith belief that such action is necessary to comply with a legal obligation. Under certain circumstances, this may include law enforcement, government authorities, and other parties if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency) or if we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect our property or rights or the safety of our employees, our customers, or other individuals;
• Business Transaction Participants. We may disclose personal information to third parties in connection with any business transaction (or potential transaction) involving a merger, acquisition, sale of shares or assets, financing, consolidation, reorganization, divestiture, or dissolution of all or a portion of our business (including in connection with a bankruptcy or similar proceedings).
• Related Companies. We may share your personal information with our parent company, affiliates, subsidiaries, and other companies under common corporate control, for purposes consistent with this Privacy Policy.
• Professional Advisors. We may share personal information with persons, companies, or professional firms providing us with advice and consulting in legal, tax, financial, insurance, and other matters, where necessary in the course of the professional services that they render to us.
• Legal Basis for Sharing. We use your Personal Information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms. This includes responding to a valid subpoena or demand from an enforcement agency.
• Disclaimer on Third Party Websites, Emails and Services. Our Website and email Services contain links to other websites and online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or online services that are not associated with us. We are not responsible for the privacy practices or the content of such other websites. These links are provided for your convenience and reference only. We do not operate or control any information, software, products or services available on these third-party websites. Other websites and services follow different rules regarding the collection, use, and sharing of your personal information. We encourage you to read the privacy policies of the other websites and online services you use.

USE OF COOKIES AND TRACKING TECHNOLOGIES. Generally, we as well as third-party vendors, networks, ISP(s) and supporting advertisers use technologies such as cookies, flash cookies, web beacons, local storage, session-reply technologies and JavaScript applications to collect a variety of types of information about you when you interact with us or use the Website and Services through.

Cookies are small text files that are placed on your device (computer, smartphone, tablet, etc.) when you visit our Website. They help us to remember your preferences and actions over time. Cookies are widely used to make websites work more efficiently and to improve the user experience.

• Types of Cookies Used. We use the following types of cookies:
  • Essential Cookies. These are necessary for the basic functionality of our Website, such as maintaining user sessions and ensuring security. Without these cookies, parts of Our Website may not function properly.
  • Performance Cookies. These cookies collect information about how visitors use our Website (e.g., which pages are visited most often) to improve the functionality and performance of our Website.
  • Functional Cookies. These cookies allow us to log and remember choices you make (e.g., language preferences or region), so we can provide a more personalized experience.
  • Targeting/Advertising Cookies. These cookies are used to deliver ads that are more relevant to you based on your interests. They may also be used to track the effectiveness of advertising campaigns.
  • Analytics Cookies. These cookies track user behavior on our Website (e.g., how long users stay on the site, which pages are visited) and help us improve our website's design and user experience
• How We Use Cookies. We use cookies for several purposes, including:
  • To make our Website function more effectively.
  • To analyze how visitors use our Website and improve the content and layout.
  • To track and measure the effectiveness of our marketing campaigns.
  • To ensure that you stay logged in during your visit to our Website
• Your Choices. You can manage your cookie preferences through your browser settings. Disabling cookies may impact certain features of the Website. There are also browser-based add-ons that you can use to block the use of Cookies which are numerous and easily found through any google search.
• Tracking Technology and Your Choices. We may use third-party advertising vendors (such as Google Ads or Meta) to provide an analysis and analytics about our Website and they may show ads based on your past activity on our Website. These third-parties may use cookies or similar technologies to track your behavior across sites. You may opt-out of certain tracking by visiting the Digital Advertising Alliance’s opt-out tool at: https://optout.aboutads.info, or the Network Advertising Initiative’s opt-out page at: https://optout.networkadvertising.org. If you wish to limit data collection by analytics providers, you can use browser tools such as the Google Analytics opt-out extension at: https://tools.google.com/dlpage/gaoptout.

Choices About Your Personal Information

You can make the following choices regarding your personal information.

• Opt-Out of Marketing Emails. You may opt-out of marketing-related emails by clicking the "unsubscribe" link at the bottom of the email or by contacting us as provided at the end of this Privacy Policy. You may still receive service-related and other non-marketing communications.
• Control Cookies & Browser Web Storage. Most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser's settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Website and Services and it may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org. Similarly, your browser settings may allow you to clear your browser web storage.
• Google Analytics. The Website may use Google Analytics to help us analyze how the Website is being accessed and used. You can learn more about Google Analytics cookies by clicking here and about how Google protects your data by clicking here. To opt-out of Google Analytics, you can download and install the Google Analytics Opt-out Browser Add-on, available here.
• Advertising Choices. You may be able to limit the use of your information for interest-based advertising by blocking third-party cookies in your browser settings, using browser plug-ins/extensions, and/or using your mobile device settings to limit the use of the advertising ID associated with your mobile device. You can also opt out of interest-based ads from our advertising partners who participate in the following industry opt-out programs by visiting the linked websites: the Network Advertising Initiative (http://www.networkadvertising.org/managing/opt_out.asp) and the Digital Advertising Alliance (https://optout.aboutads.info). In addition, some of the companies we work with may offer their own opt-out mechanisms.
• Do Not Track. Some browsers may be configured to send "Do Not Track" signals to the online services that you visit. We recognize but currently do not respond to "Do Not Track" or similar signals. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.

State Specific Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law but will advise you of the reason for our decline.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third-party, in certain circumstances and with certain exceptions.
• Right to Opt-Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt-out of the "sale" or "share" of your personal information or to opt-out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses by using our Form or writing us as 1450 W Grand Pkwy S Ste G #2018 Katy, TX 77494. Please note that if you visit our website with the Global Privacy Control ("GPC") opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt-out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
• No Discrimination and Agents Allowed. We will not discriminate against you for exercising any of your privacy rights, including by denying services, charging different prices, or providing a different level or quality of service. However, we may verify your identity before processing certain requests, and we will respond as required by applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
• Appeals. If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below or lodge your complaint with your local data protection authority.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to help protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and internal policies designed to protect the confidentiality of your data.

However, no security system is completely secure. You acknowledge and agree that no method of transmission over the Internet or method of electronic storage is entirely secure, and we cannot guarantee the absolute security of your information. Except as required by applicable law, we are not responsible for any unauthorized access to or use of your information resulting from circumvention of our security measures.

Data Retention

We retain Personal Information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to comply with legal obligations, enforce our agreements, resolve disputes, and support business operations. We may also retain backup, archival, and log files for security, fraud detection, and legal compliance. When Personal Information is no longer required, we securely delete or anonymize it in accordance with applicable laws and internal data retention policies.

International Data Transfers

Our Website is operated in the United States and intended for users located in the United States. If you access the Website from outside the U.S., you acknowledge that your information may be transferred to and processed in the United States, where data protection laws may differ from those of your jurisdiction.

Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes, we will revise the "Last Updated" date at the top of this page. If the changes are material, we will take reasonable steps to provide additional notice, which may include posting a notice on our homepage or sending an email if we have your contact information. Changes to this Privacy Policy are effective as of the date they are published on this page, unless a later effective date is expressly stated. Your continued use of the Website after any changes are published constitutes your acceptance of the revised Policy.

Contact Information

If you have any questions about this Privacy Policy or if you need to update or correct your Personal Information, please contact us using any of the methods below. We strive to maintain accurate records and will make corrections in a timely manner.